I have on a number of occasions noted a disturbing trend in the McDonald’s chain to set their store clocks forward 10 to 15 minutes. Apparently this is done to let them end breakfast before the lunch rush. Recently on a Sunday morning I went to the local McDonald’s located in the Zebulon road Wal-Mart for breakfast. I arrived at 10:15 by my watch and the clock in my cellphone. I was rudely informed by the individual who identified herself as the manager that breakfast was over. I told her the clock was wrong and she stated she did not care what time I had she went by “McDonald’s Time”.
I noted that none of the employees was wearing identification and this individual refused to give me her name or to provide me with the name of the store manager. She reluctantly gave me a number to “Mac Attack” who she said owned the store. The number was “not in service”.
I contrast this with the Chick Fil-A restaurant across the street. On the wall in plain view is an Atomic clock that maintains its time according to the US Bureau of Standards in Boulder Colorado. I also note the presence of legible name tags and smiles along with a cheerful “my pleasure or our pleasure” to a customers request.
Any guess where I will be eating?
I guess McDonalds has forgotten rule #1 of customer service.